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Elements of Profile Section: Reviews
Elements of Profile Section: Reviews

The review element in a profile provides insights into customer preferences, likes, dislikes, and satisfaction with products.

Ayesha Kazi avatar
Written by Ayesha Kazi
Updated over a week ago

Profile Insights includes several tabs that provide brands with a comprehensive view of their customer's profile, campaigns, events, and reviews. With this feature, quickly analyze customer's behavior and perceptions of the brand and make data-driven decisions to improve your products and services.

In the Profile section of the product , the last tab is the “Reviews”

Reviews tab displays all reviews and ratings provided by a customer on the products. This feature is particularly helpful for brands looking to improve their products or services by analyzing customer feedback.

Need of “Review” element:

Customer Feedback Analysis: By analyzing the reviews and ratings provided by customers on products, businesses can identify areas that need improvement and make the necessary changes.

Personalized Campaigns: This could include promotional offers or recommendations based on the products they have reviewed or rated

Relevant Segmentation: By grouping customers based on their reviews or ratings, businesses can enhance their marketing campaigns to each segment's specific needs.

Accessing the reviews tab under the profile section:

  1. Login to your account and go to the "Profiles" tab.

  2. Select the profile of the user. You can also manually search for the user.

  3. In user profile section , click on the "Review" tab.

  4. Under the "Duration" tab and select a duration type from the dropdown options.

  5. Go to the "Products" tab and select the product name and type from the dropdown options.

  6. Select the desired rating from the dropdown options of the "Rating" tab.

  7. Once all filters have been selected, it displays the results of user reviews and ratings for the selected product and filters.

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